A Failure of Imagination
There are many ways to fail, in business and in life. But if you can help it, don’t let yourself be a failure with regards to imagination.
Don’t Forget About the People (Change Management)
In the spirit of a new year, let’s talk about change. Change management, that is.
Demeaning People is Not the Flex You Think It Is
Putting others down does not make you look big, and it doesn’t necessarily make them look small.
Five Things Leaders Can Do in Times of Uncertainty
Look, things are tough out there right now. There’s no denying that there’s a lot going on and much of it isn’t good. And while many leaders are rightfully focused on the financial impact to their businesses, it’s important to not lose sight of the people within your organization as well.
For the Love of *!@%!, Don’t Eat During an Interview
This might not be a popular opinion. But I cannot be the only one who is appalled by the workplace behavior of some individuals.
The Right People in the Right Jobs and the Right Jobs for the Organization
Is your business more task-based or more vision-based in its organizational approach, particularly when it comes to job design?
This Is No Way to Run a Business. On So Many Levels.
Here’s a true story about a business that forgot why they were in business.
Which Came First? The Process or the People?
Neither process nor people happen individually, but they also don’t happen side by side. They are interconnected.
Layoffs, Restructuring, oh my!
The best hire your organization will ever make is hiring someone who can see the entire organization at one time, each of the wheels turning individually as well as together.
Are You Helping Or Hurting Your Business?
Are you helping or hurting your business? Not many business owners want to intentionally hurt their businesses, but many do through their words and their actions.
We Request Your Feedback
Don’t think silence means you’re doing a good job.
How Can You Claim to Have Interpersonal Skills When You Don’t Have Accountability?
This isn’t old school “plays well with others,” this is – find success by “relating well to others.”
Your Organization Needs A Chief Complainer
“Proactive” is not rushing to solve a problem, it’s avoiding the problem in the first place. But you can only avoid things if you know that they exist.
The Internal Affects the External (and other obvious facts)
Decide what is the cost of doing business and what is costing you business.
First Impressions
Impressions matter. Especially the early ones.
The Holiday Season
Make this a season of giving, but giving wisely and effectively.
Customer Experience = Operations Plus Human Relationships
People and process. Fix your processes, so that you can pay more attention to the people.
Why Am I Not Special Anymore? – Losing the Customer Service Edge
Prices and experiences must match.
Unconvincing the Convinced
With employees, how do you keep them on the bus? You’re not creating products for them, so they only have their experience with you.
Having More Customers Is Not Going to Automatically Save Your Business
Thinking about it in such a way is a recipe for disaster. If you focus too much on “having more customers,” then it will distract you from the things you really need to be concentrating on.