So Arrogant in Their Incompetence

Customers are not always right, and employees are not always wrong. However, there are times when an employee is wrong and a customer is right.

At a medium sized facility, an employee began loudly berating a customer for doing something that they weren’t doing in front of other customers. Even if the customer had been doing the thing they were accused of, the employee could have gently told them what the rules were. But in this case, the customer wasn’t doing what the employee was criticizing them for. The customer tried to defend themselves and tell the employee what they had been doing. But the employee wouldn’t listen, they began to talk over the customer even more loudly drawing more attention to the customer who hadn’t been doing anything wrong.

The employee was so sure that she was in the right. She was so sure that she had read the situation correctly. She was so sure that she didn’t need to listen to what the customer was saying. She was so arrogant in her incompetence. It’s not a good look. Not only will that customer never return (who would want to be treated like that?) but what is that showing to the other customers? That, at any minute, you too could be disrespected the way that this customer was.

None of us is right 100% of the time, not customers and not employees. This employee needs to be reminded of that. And none of us deserve to be treated with disrespect. This employee needs to be reminded of that as well.