A Failure of Imagination
There are many ways to fail, in business and in life. But if you can help it, don’t let yourself be a failure with regards to imagination.
Layoffs, Restructuring, oh my!
The best hire your organization will ever make is hiring someone who can see the entire organization at one time, each of the wheels turning individually as well as together.
Your Organization Needs A Chief Complainer
“Proactive” is not rushing to solve a problem, it’s avoiding the problem in the first place. But you can only avoid things if you know that they exist.
The Internal Affects the External (and other obvious facts)
Decide what is the cost of doing business and what is costing you business.
Why Am I Not Special Anymore? – Losing the Customer Service Edge
Prices and experiences must match.
Unconvincing the Convinced
With employees, how do you keep them on the bus? You’re not creating products for them, so they only have their experience with you.
Why moving your business online is a bad idea
Simply throwing your business online and thinking you’re done is a mistake that your business may not recover from.
Use Classical Pilates to grow your business
At first glance, a Pilates class and Product Development might not have much in common, but they are, in fact, incredibly similar.
The CX Blunders Costing You Business
Have you ever questioned why, with regards to your organization’s Customer Experience, the results of your efforts haven’t met expectations? Here are some missteps that I commonly see:
Does CX Matter?
Think you’re in a business that doesn’t need to worry about CX? Think again.