A Failure of Imagination
There are many ways to fail, in business and in life. But if you can help it, don’t let yourself be a failure with regards to imagination.
Don’t Forget About the People (Change Management)
In the spirit of a new year, let’s talk about change. Change management, that is.
This Is No Way to Run a Business. On So Many Levels.
Here’s a true story about a business that forgot why they were in business.
Which Came First? The Process or the People?
Neither process nor people happen individually, but they also don’t happen side by side. They are interconnected.
Layoffs, Restructuring, oh my!
The best hire your organization will ever make is hiring someone who can see the entire organization at one time, each of the wheels turning individually as well as together.
Are You Helping Or Hurting Your Business?
Are you helping or hurting your business? Not many business owners want to intentionally hurt their businesses, but many do through their words and their actions.
We Request Your Feedback
Don’t think silence means you’re doing a good job.
How Can You Claim to Have Interpersonal Skills When You Don’t Have Accountability?
This isn’t old school “plays well with others,” this is – find success by “relating well to others.”
Your Organization Needs A Chief Complainer
“Proactive” is not rushing to solve a problem, it’s avoiding the problem in the first place. But you can only avoid things if you know that they exist.
The Holiday Season
Make this a season of giving, but giving wisely and effectively.
Customer Experience = Operations Plus Human Relationships
People and process. Fix your processes, so that you can pay more attention to the people.
Why Am I Not Special Anymore? – Losing the Customer Service Edge
Prices and experiences must match.
Going Back to the Office – This isn’t “normal”
In September of 2001, I worked in the 4th tallest building in lower Manhattan (Chase Manhattan Plaza) on the 59th of 60 floors, just three short blocks from the World Trade Center.
A Customer’s Perception is Everything
It isn’t about what you give out, it’s about what the customer thinks they are getting.